Write a Refund Exception Request
Added 2026-11-04
Acknowledge the policy first, then give reasons and verifiable evidence.
A customer wants a refund outside our policy (details below). Help me request an exception: 1) first sentence states it is an exception request, not a challenge to the policy; 2) give three specific reasons — customer value, whose mistake it was, relationship impact; 3) attach verifiable evidence; 4) explain how to approve it without setting a precedent; 5) offer a fallback if declined; 6) flag phrasing that reads as pressure.
Site original
Chinese original
How to use
例外申请要成功，必须回答「凭什么这次例外，而下次不例外」。
Try tweaking it
- Have it state how the hypothesis could be falsified before discussing execution.
- Split the plan into a one-week testable experiment.
What you should get
- A small testable experiment with a failure threshold
- Costs, risks, and what needs outside confirmation
Common mistakes
- Asking for a "full business plan" and getting unverifiable optimistic assumptions.
- No failure threshold, so you never know whether to continue.
How to check the output
- There is a clear failure threshold, testable within a week.
- Costs, assumptions and risks are listed separately.
Where it works
- Good for: turning business assumptions into a small testable experiment with a failure threshold first.
- Watch out: for pricing, contracts and legal points, treat output as a draft needing professional review.