Warranty Claim Playbook
Added 2026-10
Warranty Claim Playbook — Chinese original prompt
我买的 [商品] 用了 [时间]，出现 [故障描述]，商家回复是 [说法]。请给一套处理流程：先固定哪些证据（发票、聊天记录、检测单）、怎么书面提出诉求、几天没回复升级到哪一步、平台投诉和 12315 分别怎么写。每步给一句可直接发送的话。仅作参考，需以当地法规与实际条款为准。
Site original
Chinese original
Example
Sample input
买的扫地机器人用了十一个月，电池鼓包充不进电，商家说我人为损坏，只能自费换。
The output should include
- 按顺序给留证、书面提出与升级
- 每步附一句可直接发送的话
- 仅作参考，以当地法规与条款为准
Replace these placeholders 4
Swap the bracketed parts for your own details before sending.
[商品][时间][故障描述][说法]
How to use
全程走文字沟通，电话谈完补一条消息复述结论。
Try tweaking it
- Ask for a checklist and timeline, marking which parts need a professional.
- Replace "what should I do" with "which three things first, and when".
What you should get
- An ordered action list with deadlines
- What must be confirmed with a professional or official channel
Common mistakes
- Using it as the doctor or lawyer and acting on the answer directly.
- Taking a single conclusion without asking about preconditions or real costs.
How to check the output
- It gives an order of steps and a decision deadline.
- It flags what must be confirmed with a doctor, lawyer or official channel.
Where it works
- Good for: turning everyday decisions into checklists and timelines, flagging what needs a professional.
- Watch out: health, insurance and legal output is reference only — confirm with a doctor, broker or lawyer.